Support FAQ

How to get help

Use the support form with your name, email, store URL, problem description and optional screenshots. Theme support covers setup questions and theme bugs. The published response target is two business days; critical defects receive immediate attention. Custom development and app integrations are separate services outside the theme price.

What to include

Share the page, steps to reproduce, theme version and device/browser. Do not share passwords, customer data or payment details. The form sends an acknowledgement; contact support if you do not receive one.

Before editing code

Duplicate the theme first and edit the duplicate. Standard settings and built-in features receive theme support. Coding tutorials state their supported behavior; adaptations outside those instructions need separate help. Hire a Shopify Partner for custom code help. Preserve your edits before updating the theme.

What Shopify settings control

Markets, translated content, pickup, selling plans, discounts, unit pricing and payment methods need corresponding Shopify data/configuration. Theme toggles do not create gateways, shipping rates or discounts.